Terms and Conditions

  1. Introduction & Acceptance of Terms
    • Explain that using the website or engaging your services means the user agrees to these terms.
  2. About Shilpas DigiHub
    • Briefly describe your business and the digital marketing services you provide.
  3. Services We Provide
    • SEO
    • Google Ads
    • Meta Ads
    • Social Media Marketing
    • Content Marketing
    • Lead Generation
    • Website/landing-page optimization
    • Analytics and reporting
  4. Service Scope & Deliverables
    • Clearly explain that deliverables, timelines, platforms, and responsibilities will depend on the agreed proposal/package.
  5. Client Responsibilities
    • Client must provide accurate information, content, access credentials, approvals, and required materials on time.
    • Delays in providing information or approvals may affect project timelines.
  6. Fees & Payment Terms
    • Service fees
    • Payment schedule
    • Advance payments
    • Taxes, if applicable
    • Late-payment conditions
    • Advertising budget should be clearly separated from agency/service fees.
  7. Google Ads & Meta Ads
    • Advertising spend is separate from your professional fees.
    • Campaign performance can vary based on competition, audience, budget, market conditions, and platform algorithms.
    • You should avoid guaranteeing a specific number of leads, sales, clicks, or conversions.
  8. SEO Disclaimer
    • SEO results and rankings cannot be guaranteed.
    • Search-engine algorithms and ranking factors can change.
    • Results depend on competition, website condition, industry, content, authority, and other factors.
  9. Content & Creative Approval
    • Explain the client approval process.
    • Once approved/published, responsibility for client-provided claims, facts, trademarks, images, or materials should be addressed.
  10. Intellectual Property
  • Clarify ownership of:
    • Website content
    • Graphics
    • Ad creatives
    • Copywriting
    • Reports
    • Client-provided materials
  • Specify when ownership transfers, if applicable.
  1. Third-Party Platforms & Tools
  • Your services may depend on Google, Meta, LinkedIn, hosting providers, analytics tools, CRM systems, etc.
  • Changes, outages, restrictions, suspensions, or policy decisions by third parties may affect services.
  1. Confidentiality
  • Both parties should keep confidential business, customer, campaign, financial, login, and other sensitive information private.
  1. Data & Privacy
  • Refer users to your Privacy Policy for information about collection and use of personal data.
  1. Communication & Approvals
  • Define approved communication channels.
  • Mention expected response/approval timelines where appropriate.
  1. Cancellation & Termination
  • Explain how either party can terminate the engagement.
  • Include notice requirements and treatment of outstanding payments.
  1. Refund Policy
  • Clearly state whether service fees, advertising budgets, advance payments, or completed work are refundable.
  • Make the policy consistent with your actual business practices.
  1. Limitation of Liability
  • Explain reasonable limits on responsibility for indirect losses, lost profits, platform outages, algorithm changes, or circumstances outside your control.
  • This section should be legally reviewed before publishing.
  1. No Guaranteed Results
  • State that marketing is performance-driven but outcomes cannot always be guaranteed.
  1. Force Majeure
  • Cover events outside reasonable control, such as major technical failures, natural disasters, internet outages, government actions, or third-party platform disruptions.
  1. Changes to Terms
  • Explain that you may update the Terms & Conditions and will publish the revised version on the website.
  1. Governing Law & Jurisdiction
  • Specify the applicable jurisdiction for your business. Since you’re operating in Pune/Maharashtra, have a lawyer confirm the appropriate wording and jurisdiction.
  1. Contact Information
  • Business name
  • Email
  • Phone
  • Website
  • Business address/location